Webs.com Review: Our take on the Swiss army knife of website builders

With more than 50 million websites hosted on their servers, we are talking about one of the largest site building companies worldwide. They have already been around since 2001, starting out as Freewebs, one of the first free services to create websites.

In mid 2012 they launched a completely new version of their product called SiteBuilder 3. Most notably they have introduced a range of new and very modern designs and added full drag and drop support to their editor. The basic version of this website builder is free and already includes a variety of apps such as an online store and an option to manage membership accounts for your audience.

As far as pricing is concerned there is a 30-day money back guarantee for all paid plans. Discounts are available very frequently. When checking out you can try to move your mouse outside of the browser window: many times they will offer a 15% discount pop-up as a (rather desperate-looking) attempt of not losing your business.

But now let’s check what the inside has to offer!

web-comPlease note: Webs.com and Web.com are two different companies. Web.com seem to be promoted quite heavily on certain comparison sites that don’t make the most unbiased impression. We are very sceptical about this company as they don’t offer a free trial and are extremely intransparent about their pricing model.

See it in action here

info Try Webs for free. Sign up here (link will open in a new window)

Webs.com in detail

Criterion Rating Comment
Ease of use
Intuitive, but the number of features makes it a little tricky to use in places. However, not all bugs have been ironed out (see comments below).
Choice and flexibility of design (templates)
The designs have a modern look and it is possible to adjust colors and styles but not the source code (yet). Features a mobile website version as well.
Advertisement-free yes ..., but free version only features a small footer text link. Your mobile website will show a small ad if you don't upgrade to Pro or pay an additional fee.
The interface is available in English and Spanish. No special feature to create multi-lingual sites.
Your own domain name (e.g. .com or .net) yes Re-direct your existing domain or register a domain via Webs.com (included in the Enhanced Package). Domains with a country-code can't be connected at this time.
Depth of navigation
Two sub-levels, with a drop-down menu.
Widgets (small tools to add extra functionality)
Video tool and nice photo gallery options are included. It even has its own app library with third party widgets.
Monetization yes Using Google AdSense or other banner ads.
Online store with many options. More payment methods are needed however (PayPal and Google Checkout are the only ones available).
Search Engine Optimization (SEO)
Meta tags, meta descriptions and page titles can all be edited (for some SEO features you need a paid plan). The URL is generated from the name of the menu item. More details.
Very basic: no option to moderate comments before they're published. No HTML widgets apart from YouTube videos. It's possible to assign categories and schedule posts for future publication.
Visitor statistics
Clicky is the default tracking tool, but you can also add Google Analytics.
Contact form yes Easily customizable with different field types
Password protection yes Allows you to set up protected areas with individual user logins. Users can communicate with each other like in a social network, e.g. Facebook.
Newsletter tool yes Send email blasts to members of your site. Premium users can also use certain HTML elements (pictures and formatting).
Add HTML code yes Allows you to add other widgets and tools.
Storage space 40 MB+ Free: 40 MB (0.5 GB bandwidth), Starter: 400 MB (4 GB bandwidth), Enhanced: 1000 MB (25 GB bandwidth), Pro: 100 GB (100 GB bandwidth)
Forum yes Looks good.
Support yes Self-help, ticketing system and Live Chat. Responsive Live Chat for premium users, available 24/7.
Fun Factor
Plenty of features make it fun to play around with. However, there are quite a few serious technical issues that can quickly destroy the Webs experience.
Overall Rating
A versatile website builder with a huge range of features and beautiful designs. The downsides are numerous bugs that leave a lot of users frustrated as you can see in the comments below.


Webs.com is a good website builder with a rich set of features that can’t be found anywhere else. The way you can organize your site’s design stands out. The carousel image slider is pretty unique and will make your website look very professional.

However, at this time some parts of the user interface feel a bit inconsistent as they’ve been taken over from the old site builder version. Let’s hope Webs will polish everything out in the future.

Next to their free plan they currently offer three different paid plans. The Enhanced and Pro plans also include email accounts. When comparing prices with other providers you have to be a bit careful: by default they show you prices for 2-year plans.

> Click here to try Webs.com for free

Webs.com Example Sites

Alternatives to Webs.com

See review
See review

FAQ about webs.com

Can I create a members-only area in Webs?

Yes, Webs.com has quite a sophisticated membership feature. Your visitors can set up individual profile pages and access content that you specify. Learn more in this article.

Is it possible to register my website with Google Webmaster Tools?

Yes. Simply sign up at google.com/webmasters and paste the code they provide under “Website Settings.” Choose the “Meta-Tag verification” method.

I heard the Webs.com site builder still suffers from bugs and malfunctions. Is this true?

Webs released their Site Builder 3 in 2012. According to our user’s feedback and to some extent also our own experiences, we can agree with that. That’s why we have repeatedly downgraded Webs. Please check our comment section below for more details.

Does Webs support all languages?

Currently not. Here is what their support section says:

We do not fully support non-Latin based characters. Additionally, the way special characters or symbols appear on your website may vary based on what browser the visitor of your website is using.

Are Webs.com and Web.com different companies?

Yes, they are.

Review Updates

20 Nov 2014 – Prices have increased.
11 Aug 2014 – Another downgrade as we keep receiving user comments about technical issues.
14 Mar 2013 – We’ve added information about password protection.
05 Dec 2012 – We downgraded Webs’ rating again as our readers pointed us to a couple of major and minor bugs (see comments).
06 Nov 2012 – There are a still a couple of bugs in Webs’ new editor. That’s why we decided to downgrade the overall rating from 4.5 to 4 stars. Please check our comments section and this thread for details.
05 Oct 2012 – We downgraded the blogging feature from 4 to 3 stars (see comments for details).
23 July 2012 – Review of Webs’ new SiteBuilder 3.
22 Nov 2011 – Check out the results of our Webs’ server performance test.
30 Aug 2011 – Webs has added an integrated mobile website builder
17 Mar 2011 – General update: Webs has added a couple of well-designed templates.
12 Jan 2011 – General update, but support was not reviewed at this time.

Last updated: 20 Nov 2014 | Robert Brandl

Your opinion and user reviews:

  • Idee Esperanza

    I am using webs.com for my ongoing website designs. I haven’t noticed any bugs yet, I’m using Google Chrome. But seriously, I’m really scared by these negative comments. Do you advice I go on with webs? I’m yet to go premium.

    • http://www.tooltester.net/ Robert (Tooltester Network)

      I think they’ve ironed out some of the main pain points by now. But I would advice you to test it thoroughly before you upgrade to a paid plan. Any feedback from your side is much appreciated!

      • Idee Esperanza

        What about these annoying adds cluttered all over the site? Does it happen in the paid plan too? It’s so annoying!

        • http://WebsiteToolTester.com/ Armin

          No, in their paid plans there arent’t ads displayed.

  • Maggie

    I had trouble with my webs.com page, but they fixed it overnight. Very thankful and satisfied.

  • anna

    i can confirm all of the reviews regarding the slow, glitchy, awful time using webs.com. i can honestly say, it has been a nightmare to work with since I started building several websites back in april 2013. it takes an hour to complete the simplest task b/c there are so many glitches & limitations. just today and entire page of text, I had been working on for 2 hours, just disappeared and cannot be recovered.
    the glitches are so numerous, but here are a few to list:
    -when hi-liting text to cut/copy and paste, once pasted elsewhere on the page, the entire page reverts formatting to something never previously used for spacing, font, size, and color. usually very small and unreadable.
    -when simply clicking in editing field to type text, entire page changes formatting to large, dark and not previously used text, then back to your format when you click outside the editing area
    -whenever adding bullet points or symbols, spacing on the the entire page will change
    -essentially whenever you do the smallest thing such as click in an editable field to do anything, the page freezes, re-saves (some times) and reformats or un-formats or deletes everything
    some recent changes a tech support operator told me are due to webs.com downgrading their editing options:
    -you are unable to edit photo size once photo is inserted on to page. you have to guess on size and then insert, delete if it’s not right, resize outside site, insert again, etc.
    -you are unable to type in the text color description, only click on the impossible grid of rainbow colors, this makes insuring text is the same color black on every page impossible, especially when pages spontaneously reformat constantly
    -it is impossible to type in a font size only inlarge and decrease arrows, trying to hilite a certain portion of text to “click up or down” on size is impossible, as it for some reason changes the size on the entire page, or not at all
    anyway, I encourage anyone to use any other site but this one for their website building needs. it would really benefit them to focus on the getting the basics of their business to actually function.

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Hi Anna, thank you very much for your detailed report. Webs wanted to have a call with me on Tuesday. You can be sure that I will bring this up.

    • http://help.webs.com/ Webs


      We apologize for the headaches you’ve had. We know it’s been some time since your post, but we wanted to respond and let you know that we have doubled down recently and resolved many of the bugs you’ve mentioned with editing and builder loading.

      To ensure text is the same color on the entire site, we suggest setting them in the Theme Builder, but you can set them for each paragraph. You are able to type a hex color or select from a recent color used. Just a last week we replaced the +/- for font sizing with numbers.

      Should you still have issues, please respond with your site address and we’ll be sure our Support Team reaches out.

  • Idee Esperanza

    I just came across wix.com and it looks impressive. What’s your take on them?

  • Stan

    Support is the worst.
    Unless it is a common question, their support plain ol sucks. You cannot speak to a live person. The chat can only handle simple things.
    I am waiting three days to resolve an expired domain issue. I would not recommend them ever.
    If I can get this issue resolved. I am moving the site somewhere else.

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Sorry to hear that. I talked to Webs last week and they wanted to follow up on all those negative comments here. Let’s see what happens.

    • http://help.webs.com/ Webs


      I apologize for the frustrations you’ve had. I know it’s been a few months now, but I hope everything was resolved. If not, please let me know the domain in question and I’ll be happy to help resolve any issue.

  • tnutz140

    Bought a pro account and deleted it 2 days later… It’s extremely glitchy! The Themes are also TERRIBLE! Changed over to Weebly, and I LOVE IT! (Plus its $50.00 Cheaper). Webs support also just blows…

    • http://help.webs.com/ Webs

      We apologize for the poor experience you had. We are always working to improve. We’ve recently launched a number of bug fixes and many new themes.

  • 8thColour

    I upgraded to the premium account, because I wanted more pages and no ads. It took me a while to get the hang of their site builder – I just logged in to upload a new blog and I noticed all my images were missing and the navigation bar stopped working, rendering the web site useless.

    I have sent a message to their support and I await their reply with baited breath, although after reading so many negative comments on here and very few positive ones, I’m scared I’ve wasted some money and will have to reupload the blog to a different service.

    I will however give their customer support a chance to respond first and see if they can fix the issue fast and I will report back here.

    • 8thColour

      Further to my last comment, I’m pleased to inform the issues are resolved.

      I agree the web builder is not the best, but it’s not that bad and easy to use. Let’s hope they iron out the bugs, as it has the potential to be a very good platform for non-technical types to make easy blogs/ web sites.

      • http://WebsiteToolTester.com/ Armin

        Thank you for sharing your experience!

  • Jan

    I’m having major problems, I’ve contacted webs but they said they are not sure how long it will take to be fixed. A lot of my images in the shop are missing and when I click on any image in the shop the images are missing. Loads of uploaded resized and cropped image files are now missing which took me hours and hours have now disappeared. Really not happy.. I’ve invested a lot of time and effort into my business and website. If this keeps up I’ll have to close the website down as it’s potentially losing me a lot of work.

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Thanks for letting us know. If Webs’ support is not able to resolve your issue please make sure to let us know!

    • http://help.webs.com/ Webs


      Your issues were most likely related to a DDoS we experienced last week. We apologize for the frustrations this caused. Everything should be pretty much back to normal and you should not have these images issues anymore.

      If you are still experiencing these issues, please let us know your site address and we will have a member of our support team reach out as soon as possible.

  • http://northernwhiteshepherds.webs.com Marcia Berry

    No one has been able to access my website for over a week – it keeps saying trouble loading page. Unable to contact Customer Support unless you are a premium customer. I can’t even log on to delete my site – I’ve been with them for many years – but I am planning on switching to wordpress.

    • http://WebsiteToolTester.com/ Armin

      Hi Marcia,
      can you send us the link to your website? Before you decide to WordPress here’s an interesting article that we wrote about it:

      • http://northernwhiteshepherds.webs.com Marcia Berry

        My website is: northernwhiteshepherds.webs.com

        I found this on their facebook page:

        are continuing to work to resolve service issues due to a DDOS attack.
        In order to ensure the issue is fully resolved for those that are still
        affected, we need additional information from anyone still having

        Those that are still having trouble accessing their sites or the editor should comment in the support topic at http://webs.zendesk.com/entries/27415340-Unable-to-Access-Webs-com-Your-site-or-Images-not-Appearing-on-your-site-SUPPORT-610

        Thanks for working together with us towards a complete solution on this issue!
        Unable to Access Webs.com, Your site, or Images not Appearing on your site? SUPPORT-610
        We have some users experiencing issues accessing Webs.com or their
        sites. Users may also have issues viewing the builder or viewing images
        on a…

        • http://WebsiteToolTester.com/ Armin

          Hi Marcia, your website is loading perfectly. I could see all the lovely dog pictures. :-) Does it work now from your computer?

          • http://northernwhiteshepherds.webs.com Marcia Berry

            No – I tried from two different search engines – no luck – then tried other sites and I can get in.

          • http://WebsiteToolTester.com/ Armin

            Have you also tried it from another computer and with another browser? Your website works perfectly in Google Chrome, Firefox and Internet Explorer 11. I also could access your homepage from Google.

        • http://help.webs.com/ Webs


          Things should be cleared up for most people that were affected by the fallout of this DDoS. We see that you posted in the above linked community topic. Hopefully you saw Eric’s recent update.

          If you’re still having trouble, please either post again in that topic or reply here and we’ll have someone personally reach out to you soon.

  • Donald William Tate

    Absolute rubbish….no customer support whatsoever. I have written them a dozen emails about my web site being ‘frozen’ and got no response….Anyone who signs up for their ‘premium’ package is a fool….

    • Janine G

      Once you get your business up and running, it’s too difficult to switch to another web host…I was stuck with webs.com for 7 agonizing years…they are so disorganized and you are right…if they don’t have an answer for you, they will ignore you…I have the pro plan so now I can use chat for help, but still if they don’t have the answer you get the run around. I actually just found out that I cannot post to their help site as they have suspended me for being “rude”…lol. Members often get angry and rude when they are ignored and cannot manage their website because webs.com is having yet another technical difficulty…Only members can view the help forum where you usually get employee “Eric” to help you…if you cross Eric though, he will suspend you….members are regularly frustrated at webs.com customer service, or lack thereof. We could go literally weeks with not being able to properly manage our websites…when you are losing business, you bet we’ll get rude…especially when they feed you lies or ignore you when trying to find out what the problem is. I do have to say however, that webs is getting back to making managing your website easier…for awhile, it was ridiculous and backwards.

  • Temmio

    Does Webs.com support copy paste external html code, link from external website, document file,youtube video,etc?

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Yes, sure. See: “Add HTML code” above. Webs even has its own video player.

      • Temmio

        ok, thanks I will see them all when I do the editing,

  • Temmio

    Can I upload document files with Webs? How and where is that feature

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Sure, that’s no problem at all. You simple highlight the image or text that you want to link, click “Link” and choose the file option.

      • Temmio

        I will check on that. Thanks!

  • Temmio

    It’s somewhat frustrating when I tried to link my document file to a specified page which did not work. After uploading, the file is nowhere to be found. It only says, 100% complete. How is this?

    • http://WebsiteToolTester.com/ Armin

      Have you contacted the Webs support? This is a standard function and of course it should work. Sorry that we cannot help you more.

  • Temmio

    I intend to purchase domain offered by Webs.com, but my credit card is not available. Can I pay using WIRE TRANSFER?

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Hi Temmio, they only accept payments via credit card and Paypal.

  • Chris

    I cannot use the editor , When it loads up it shows what I should be able to use, I can click all the links in the editor but when I hover over an area where I should be able to click Text to edit, it just switches to a loading icon as if it is still trying to load something but alas it never loads, so I cant edit my page at all…. what could be causing this?

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Hi Chris, have you tried a different web browser, Chrome or Firefox for example? It’s very important that you use a version that is up-to-date. Not only in terms of security but also to benefit from the editor’s full functionality.

  • Samson

    I’ve used WEBS for a few years now. I had three sites with them, and never really had any issues. Their upgrade to the builder was a good move for those just starting out. For those of us who had established sites it became a nightmare to upgrade any content. I had to completely redo one of my sites because I update it on a regular basis. But it was all good until one of my pages was suddenly Frozen. I received no notice, no requests for change, nothing. Just one day the page started showing Frozen. It took me over a week of emails to them asking why my account was Frozen, before I got a partial answer. They got “A” complaint of me allegedly using my page to SPAM. Did they investigate this ONE complaint to assure that it was legitimate before they shut me down and cause me to lose money, NO. They asked that I check and clear any Forums, Chat pages or Guestbooks. I do not have any Guestbooks, Chat rooms, or Forums. Its not that kind of web site. I only suggest my URL to people asking in public forums for products I sell, or with whom I am already dealing with via other means. I have relayed this information to these idiots twice and received NO response or acknowledgment, and my page is still Frozen. Needless to say their support is horrid, and after this fiasco, I’ll never use them again.

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Thank you for sharing your experience, Samson. I am sorry you had to go through this. Unfortunately Webs has decreased a lot in quality since they were bought by Vistaprint a few years ago.

    • http://Webs.com/ Webs

      Hello Sampson
      I apologize for the negative experience you had with Webs. Please email your site address to me at webscares@webs.com and I will be happy to assist you. Please put attention Halsey in the subject line.

  • Katie

    I’m interested in switching our web hosting from one thats extremely outdated to Webs. I’ve read a lot of reviews, and most are terrible and are scaring me. I know our current provider is always there to answer questions, but they use a much older format and the design is extremely not with the current times. I’ve been using the free version for a few weeks, and I haven’t had a problem. I’ve read things like cards being charged outrageously, all the glitches and poor customer services.. I was wondering if anyone has actually enjoyed their experience with Webs? I understand the limited themes, but its a really easy and straight forward site from what I’m noticing. People are talking about not being able to have the pictures the rights sizes and what not, but in what i’m using you can resize them. When do the glitches start?

    • http://WebsiteToolTester.com/ Armin

      Hi Katie,
      We haven’t had these problems, but the important thing is that you are happy with the website builder. It doesn’t matter what other think and what they say. However, it could be interesting to try also another website builder. Thus, you can better judge if Webs really is the best choice for you. Here you have an overview.

    • http://Webs.com/ Webs

      Hello Katie! I am on the support team here at Webs. If you have any questions, please feel free to get in touch with support at http://help.webs.com or visit us on Facebook at https://facebook.com/WebsCares.

  • http://www.thefloorsuperstore.com Devastated

    Well, I have used Webs.com for years and until recently, namely June of 2014, never had a serious problem.

    lately I have encountered a rash of problems.
    The main problem is that I cannot get my website to load. I left the computer on and came back after
    two hours, and it still did not load. My
    custom background is missing, the jpegs, some of which are missing, and a few
    other things. The support is not very
    good. I have been on the chat and got
    nowhere, sent them emails and still got nowhere. Finally, one of the technicians finally
    answered. What a line of baloney I was
    given. First, I was told it was my
    antivirus; that I should turn it off,
    which is crazy. Then it was possibly my
    internet provider; then because I embed my own html; that I should change to Fox Fire; that it
    could be my Add Ons; and the list went
    on. Afterwards, I was told to join their
    Webs Support 3.0, and to my horror, found out that there were others
    experiencing the same problem. After a
    while, the technicians refused to answer my emails, re-routing them back to me
    unanswered. I was livid. I have been writing them every day along with
    others that I have been in contact with writing to the webs techs. If you would like to read some of the
    correspondence, surely go to their support webs.30.com and read up. Finally, they contacted me, and you would not
    believe the lines they gave me. It was
    my AVG, which is nuts. I advised them
    that I had Web Root on two of my other computers and was still having them same
    problems. Now, once again, I am waiting
    for a response from them. The problem
    started on the last week of June 2014 and has not been fixed since them. Here is one of their support links: http://webs.zendesk.com/entries/43791524-Unable-to-View-Webs-com-or-your-Site-SUPPORT-751. Copy and paste it into your browser. Good luck reading! I have been looking for another site builder
    unfortunately, because I do not believe this issue will ever be fixed since
    they were bought by Vista Print. Sad

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Thank you for your detailed report! It seems to be going downhill with Webs unfortunately. We stopped recommending them a while ago. I’ve just downgraded their rating again. There actually was some hope about a year ago when Webs contacted us and really seemed like they wanted to improve their rating.

      I asked them if they could answer some of the comments that disappointed users left on this review. They agreed and I was optimistic. They did answer a few of them but then they disappeared again.

      My guess is that their support is unable to cope with 55 million users and three versions of the editor. It’s really a pity – when the editor works as it should it’s actually not bad at all.

    • http://Webs.com/ Webs

      I am very sorry for the issues you experienced with your site. Many issues we are unable to recreate and we need information to further investigate. Our Community is a great way to gather that information and assist customers. If you are still having troubles with your site please email me at webscares@webs.com and I will be happy to assist you. Please put attention Halsey in the subject line.

  • http://WebsiteToolTester.com/ Armin

    Hi! We’re sorry to hear about that. In case that you haven’t heard from Webs.com yet, could you send us your URL, please? We are happy to follow up on your behalf with Webs’ support.

  • http://www.tooltester.net/ Robert (Tooltester Network)

    Hi, I don’t know what the exact issue was in your case but I canceled my premium account a few times and never had any issues. Also, Webs cannot take your domain name “hostage” as you say, especially not if you registered it through another company. They physically have no way to do that. Feel free to give me your Webs URL and I will follow up with them on your behalf.

    • PS

      Yes they do. My site is frozen and will not be unfrozen. Fine…my fault. Now I’d like to change the name servers so I can transfer the domain. I can’t access the dashboard to do this. It has been months of emailing back and forth with no answers of how to accomplish this. I already have the “key” from webs which is great but does me no good. In fact it’s probably expired. My domain is sitting dead in the water and being held hostage.

      • http://www.tooltester.net/ Robert (Tooltester Network)

        Hi, if you have got the “key” i.e. transfer code from Webs you are essentially able to transfer your domain name to another domain registrar. There is absolutely no need to access the Webs dashboard for that.

        • PS

          Don’t I have to change the nameservers on webs.com to NS1.DREAMHOST.COM etc
          Dreamhost is the new host. Thank you for your reply btw

          • http://www.tooltester.net/ Robert (Tooltester Network)

            You should move your domain name away from Webs. What you need is a new authentication code from Webs for the transfer. Using this code you can move the domain to Dreamhost for example.

          • PS

            I guess that’s what it was after all lol. Silly me. They must have been scratching their heads wondering what I was going on about. Dreamhost has messaged me informing me that the domain has been transferred to them. Now I need to find out what I’ve done wrong or not completed with dreamhost. I thought I crossed all my t’s and dotted all my i’s so that that domain would automatically direct to my new domain name when opened in a browser. But at least I’m off to a tepid start anyway. Thanks again for your input. I think I’m the poster child for “A little knowledge is a dangerous thing”. If the whole internet crashes blame me. I probably checked “internet self destruct” by accident.

          • http://www.tooltester.net/ Robert (Tooltester Network)

            No worries, I am glad I was able to point you into the right direction!

          • PS

            During a chat with a rep from DreamHost, and him/her saying everything looked fine on their end, I had an “Oh no…” moment. I refreshed my browser and the redirect works fine. What a silly thing to forget to do. Thanks again. You redirected my ranting towards looking closer at information that I thought I already understood. I’ll have to start here and look before I leap next time.

  • derek

    why cant i pay with paypal to renew my domain name?

  • http://thewaterfilterladysblog.com Laura

    I have been a loyal customer of Webs. for over 8 years. I am a webmaster and built and paid for nearly 20 websites for people. Most of these are premium accounts that have been paid for. Webs.com decided to freeze my account and all 20 of my websites. No warning, no chance to fix whatever I did wrong or anything. The e-mail they sent me states “The suspension will not be removed and no additional investigations will be performed. Our billing team is processing cancellations for active subscriptions. If you wish to get a refund for eligible transactions, please contact billing@webs.com.”
    Not only that, I own several domains that I purchased from them and have no way to transfer the domains so I can re-build the sites on another server because I can not even log into my account. I am certain that every one of my sites are not in violation so why would they freeze all 20 of my sites without any notice!? I am a good person and go out of my way to help people. Many of these sites I’ve build and paid for out of my pocket to help others in my network. These are all paid accounts/websites that cost me $99 a year each . Is this the Thanks they give to loyal customers who have done nothing wrong without warning? I am in a devastation mode right now since marketing and these websites are my livelihood. What did I do to deserve this Webs? I would seriously like to know exactly what each of my sites were shut down for. 2 sites were just built within the past week, for affiliates in my network that I paid for. I would appreciate my money refunded for these and all the other premium accounts I have, and my domains released so I can start working on rebuilding these sites elsewhere. I am absolutely in tears about this. Years of work down the drain, and loss of income for not only myself but for many people that have sites that are now shut down for no good reason. This is devastating to say the least. I plan on contacting the FTC to see if there is anything I can do to fight this Injustice.

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Hi Laura, very sorry to hear that and I am more than happy to follow up with my contact at Webs to get this sorted. As soon as I have anything I will let you know!

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Hi Laura, my contact at Webs just told me you that your sites are unblocked and everything runs smoothly again. Can you confirm that?

      • http://thewaterfilterladysblog.com Laura

        Yes Robert. I was able to contact them and they reversed the block on all my sites.

        • Mick

          I’m just interested to know…why were they blocked??

  • http://Webs.com/ Webs

    Very sorry you feel that way. Please email me at webscares@webs.com with your site address and the issue you are currently experiencing. Please put Attention Halsey in the subject line.

  • http://Webs.com/ Webs

    This is Halsey from Webs. I apologize for any difficulties you experienced. If you ever have any questions please feel free to contact me through our community: http://webs.zendesk.com/home

  • http://Webs.com/ Webs

    Hello Mark. I am on the support team here at Webs. Very sorry you had such a bad experience with our service. I will be happy to look into the issue. Please email me your site address at Webscares@webs.com and put attention Halsey in the subject line.

  • Dal

    Thanks for this great review! It has been very helpful figuring out what I can use webs.com for.
    You mentioned that you can add google analytics to the site (instead of clicky), but I am not sure if this is correct. After reading your article, I tried to add the snippet code, on the settings page. It is listed as an optional field, however when I click on it, it pops up the upgrade plans, and doesn’t allow me to type in this field unless I pay for one of the subscription plans! It seems that you have to upgrade in order to add google analytics, but why would it be called optional and be listed under the settings tab?… Any advice or way to circumvent this? There is no way to speak to customer service and this hasn’t been address on the community forums.

    • http://WebsiteToolTester.com/ Armin

      Hi! We’ve just tried it with our non-premium account and we couldn’t experience any problems. Have you already contacted the Webs support?

      • Dal

        Any way you can tell me how to contact them? Many have stated that there is no way to call, chat or e-mail with them without a premium account. I tried to post it on the community forum but haven’t received a response.

        • http://WebsiteToolTester.com/ Armin

          Here you can contact the Webs support. I guess you need to sign up, but it doesn’t matter what type of account you have.
          Or via Facebook:

        • andy

          live chat is a con, they cant answer any questions they are not trained enough, just keep saying.. contact them on this email, could even be a bot (software with limited responses) dont pay premium I do and 6 months in still no response from webs

      • Dal

        I just found out from the webs community support that now google analytics is for premium members only! Any way to use a different analytics site with a free/non-premium account?

        • http://Webs.com/ Webs

          Hey Dal! Unfortunately most analytics tools require HTML. Very sorry for the inconvenience. Please feel free to email me with any other questions at webscares@webs.com and put attention Halsey in the subject line.

  • rukhsar

    wao its amazing

  • hilda

    Please do not recommend this company to anyone. I have been trying for days to publish a site. You can’t call them and they only way to live chat for support is if you pay for a two year support plan at 5.99 per month. The built in/pre-populated support pages lead to errors of: “oops! this page no longer exists. ” You don’t get a refund unless you are on a premium plan, and I am not. They took my money for a year’s worth of having a website with them. I can’t upload images of my own because the site builder does not recognize them, even though they are the correct type of files. I built a site, previewed it, all worked well and then I hit “Publish.” All down hill from there. It took less time to build the site than it has for me to try and get it published. Boy, was I a sucker…they saw me coming from a mile away.

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Hi Hilda, I am not quite sure if I can follow you. Live chat support is included in all Enhanced packages. You say that you are not on a Premium plan but you still paid money? That makes no sense. What I would do in your case is email Webs’ support team.

    • http://Webs.com/ Webs

      Hello Hilda,

      I am a support rep with Webs. Very sorry for the troubles you encountered. I will be happy to assist you. Please email me at webscares@webs.com and put attention Halsey in the subject line.

  • spiker

    Worst company ever don’t use them go anywhere else so many problems hurt my business so bad still haven’t recovered.

  • Ranjith Kumar A.K.

    I too have a similar story to tell. I have been a loyal customer of webs since 2009 and have been following all their rules and regulations in letter and spirit but In last October without any warning or notice they froze my site.When contacted they told me that there was a violation of TOS.As I am ready to rectify any kind of violation that happened unknowingly I asked them to intimate me of the nature of violation. But they have no idea what the real violation is nor they want it to be rectified. All these years arduous work of mine has gone into water. It was a nice company earlier but now a days it seems something has gone wrong with their policies and the way they conduct their business.

    • andy

      Hello Mark… I am on the support team here at Webs. Very sorry you had such a bad experience with our service. I will be happy to look into the issue. Please email me your site address at Webscares@webs.com so I can ignore you and send you advertisements, I might even sell your email address so you get spammed to death. (PS to talk to me you must first pay for a premium account) have a great day!

  • andy

    Hi, my advice is… DO NOT USE WEBS the customer service is shocking, I had a high traffic website with 86 site members, it was a video sharing website, a member uploaded a movie so webs suspended my website, I paid for a year of domain name and did not get a refund, I contacted customer service over 50 times and to this date have still had no response, I still have to pay premium rates for a website that is not live, because the dashboard keeps refreshing itself so I cant access the premium section to cancel, I also cant delete it because it says my password is wrong, even though I can access my other website with the same one!!! WEBS IS A CON, dont waste our time and money, you cant even upload any html without it costing you

  • andy

    maybe so they can sell your card details to a third party?

  • andy

    amen to that

  • http://WebsiteToolTester.com/ Armin

    Hi Andy! We’ll contact the Webs-Support. Let’s see what they have to say. Stay tuned! :-)

  • Truth slayer

    I purchased the premium in Dec 14 and thought it was a good deal. Well price wise for 2 years it was. Unfortunately, I have had problems from day 1 with pages not loading, downtime and more.

    On the 24th of Dec., a rep unbeknownest to me, cancelled my premium and refunded my cost; gave me a site which has their logo on it (dont need in my profession or want it). Now I dont have phone support and only email support; which is horrible when I want to straighten out my account. I got an email after chatting with a rep yesterday to contact billing and check with support about site issues. I DO NOT HAVE THE TIME to keep futzing with this.

    I am at the point of exasperation and want to take my custom domain and move it to another provider but, I am so dismayed at the prospect of going back and forth thru emails with WEBS.com to get this resolved.

    I need a good website that will not cause me issues and I can speak with someone as opposed to this round robin of emails.

    Some help transferring my domain out would be appreciated.

    • http://Webs.com/ Webs

      Hello, I have responded to your email through our Webscares channel. Please respond back with any other questions. Thank you for your feedback.

  • Josep Garcia

    Hi! We can’t say why Webs has frozen your website, but have you tried to mail at webscares@webs.com? That’s all we can do for you.

  • Sarina

    enewed my enhanced two year package and with it received a domain coupon. They wouldn’t acknowledge this on renewal of my domain and I was forced to pay for my domain to prevent losing it. After paying, the coupon suddenly began working and webs refuses to refund me even though I shouldn’t have had to pay in the first place. They also took a second amount from my account without giving me anything else or providing a receipt. I’m disputing the charges through my bank.

    Be wary, they will deceive you in order to get more money from you.

    • Josep Garcia

      Thanks for letting us know. You could also try getting in touch with them through webscares@webs.com

    • http://Webs.com/ Webs

      Hello Sarina,
      I see our billing team was able to respond to your request. Please feel free to email me at webscares@webs.com with any other questions.

  • http://Webs.com/ Webs

    Very sorry for the troubles. Please click the contact us link on your frozen site to contact support. They will be happy to work with you and will respond as soon as possible. You may also contact me at webscares@webs.com with any other questions.

  • lynda brown

    Wow, I had no idea so many users were having issues with Webs.com. I recommended this site to many new business owners, but now I’m having a problem. My site: http://www.authorchat.webs.com used to be a premium site, but I realized that all I needed was the free account. I downgraded to free last year, but yesterday I logged into the account and received the opps you need to renew your subscription! I logged into the account to check my billing information and discovered they had been trying to bill the credit card I had on file! No email or anything. I notified support, but still haven’t received any feed back. I decided to cancel the account and received a message that I can’t cancel a premium account! WTF???

    • http://Webs.com/ Webs

      Hello Lynda. I see our account team recently responded to your last inquiry. If you have any other questions please feel free to email me at Webscares@webs.com.

  • http://www.strangebedfellowstheatre.com Michael Gibson

    Came across this review today, as I am exploring alternatives to Webs.

    While I have had great success utilizing their interface for the theatre I work for http://www.strangebedfellowstheatre.com I have had some issues with the limitations of the site builder.
    Templates often go wonky when switching, but that’s only an issue for the first while for a site. Updates are VERY smooth, and the page linking utility is a great tool. Occassionally the publish command does not execute properly, and you may need to re-edit though.

    Service is soundly “meh” and while I have gotten all issues resolved EVENTUALLY, the amount of time it took was irritating.

    I work with WordPress elsewhere, and have considered uCoz, but for now, we’ll stick out our subscription with Webs before moving. I’m honestly impressed with what CAN be done with the system, but it leave a lot on the table.

    Good starting system!

    • http://Webs.com/ Webs

      Very sorry for any troubles you have experienced Michael. Please feel free to reach out to me through email with any questions at Webscares@webs.com(Attn Halsey) or through our community: http://webs.zendesk.com/home

  • Steph

    I haven’t really had any bad expereinces with Webs. The platform is easy to use and has many features I enjoy. The only reason I am considering another alternative now the my membership is almost up for renewal, is the limitstion and ability to use my tablet and ipad to add and build to my site. I am in radio/media and travel a lot. When travelling it is much easier and efficient for me to bring/use my tablet instead of my laptop espcially on the road and in the field.

    • http://WebsiteToolTester.com/ Armin

      Weebly has launched an iPad app. We haven’t tested it yet, but it looks quite promising. You can check it out for free.

    • http://Webs.com/ Webs

      Thank you for the feedback Steph! We are always looking for ways to improve the site building experience for users.

  • Webs User

    Bad news with my store; can’t sell downloads.

    Love the ease of the site-buidling, but they told me I could sell downloads, and after all the work into designing my site, I discover I can’t sell downloads. So, I am stuck with a website I put lots into and can’t use for my business. Tons of hours spent on this nonsense.

    • Josep Garcia

      Hello, we are sorry to hear about your issue :( If you need a solid tool that offers downloadable products, you could check Weebly or Shopify.

  • TESOLacademic

    Been with webs.com for many years and have generally been happy with my site http://www.tesolacademic.org However it’s recently become so slow to load and sometimes won’t load at all. I’ve had lots of complaints from people trying to access the site. If this isn’t fixed soon then I’ll have no choice but to migrate elsewhere.

    • http://WebsiteToolTester.com/ Armin

      Let’s hope that you’ve just experienced a temporary issue. However, feel free to reach out to them through email with any questions at Webscares@webs.com or through their community: http://webs.zendesk.com/home.

    • http://Webs.com/ Webs

      Very sorry for the trouble with your site loading! Please feel free to contact me at webscares@webs.com with any questions. Please put attention Halsey in the subject line.

  • Febe Lange

    I got with WEBS.COM my firth year went I open my business was ok. My second year they make an offert 50% off went I went a head to tried to take the offert they toll me they can’t apply that because some stupid reason so they took from my bank account full payment. I got stuck with a website. I have to waste my whole year for finally done with WEBS. They sent a email to me saying if is on my setting is mark RENEW THEY GO A HAED AND RENEW AUTOMATICALY ANOTHER YEAR. I WENT TO MY SETTING CHECKING IT. NO BE MARK FOR RENEW I WAS SURE THAT WAS OFF BY THE 5/25/2015 THEY WENT IN TO MY BANK ACCOUNT AND CHARGE AGANE ANOTHER YEAR. I DID EMAIL TO THEM CALL “NO ANSWER ” from those people they thing they can go in your account and steal from you.

  • Kelly Joyce Neff

    I am having a problem with testimonials not being able to be added to my site. It just comes up with an error message

    • http://Webs.com/ Webs

      Very sorry for the troubles with your testimonials application! Please feel free to contact me at webscares@webs.com and I will be happy to assist you. Please put attention Halsey in the subject line.

  • Tony Lapshinoff

    “Life was like a box of chocolates. You never know what you’re gonna get.” Forest Gump. That’s how it is with web dot coms designers.. Some are good and some a horrible..I had some really good people help me with the design of my site and then today some Bozo at web dot com butchered my site. When I called to have this issue addressed I was told to wait. It is now the weekend.

  • Debi Hayes

    I thought I’d give them a try, but then something came up and I didnt have the money. I called to cancel and they said they’d refund my money, since it had only been 2 days. Well, Ive yet to see that and Im in the red and my bank is also charging 25 dollars fee. This is not acceptable! I dont have money to throw away and it’s impossible to get ahold of anyone.

    • http://www.tooltester.net/ Robert (Tooltester Network)

      Hi Debi, I am sure you’ll get your money back shortly but this needs time to be processed in a big company like Webs. I am afraid you can’t make Webs responsible for the fees your bank is charging you now.

      • Debi Hayes

        I absolutely CAN make them responsible. They took money out of my bank account AFTER I canceled it!
        A big company should be running more smoothly.
        If you go to return something at Walmart, do they tell you, we cant give you your money back for a few days, we’re too big. Rubbish.

        • http://www.tooltester.net/ Robert (Tooltester Network)

          Debi, you can’t buy something at Walmart, go back two days later and tell them not to charge your credit card for the purchase you did two days ago. It doesn’t work like this. You will get your money back from Webs, if there are any issues with the refund, please let me know and I am happy to follow up on it.

    • http://Webs.com/ Webs

      Hello Debi! I am very sorry for the trouble with your account. I see you currently have an open ticket with our billing team. They have requested more information in order to assist you. Please respond back with the requested info and they will assist you as soon as possible.

  • Johnny Aitken

    I’m trying to sign up for free I only want to use it to promote my music creation and maybe sell the odd CD but even though I type the free version it comes up asking for premium as minimum starter package, whats going on?

    • http://WebsiteToolTester.com/ Armin

      Hi Johnny,

      We don’t know what’s going on. Normally, it’s for free and you can ignore these messages. If you should have problems, you can also check out another free alternative like Weebly, etc.

    • http://Webs.com/ Webs

      Hi Johnny! Very sorry for the trouble creating a free site! Please feel free to contact me at webscares@webs.com and I will be happy to assist you.

  • James Peter Wright

    VERY UNHAPPY WITH WEBS.COM. I manage 2 Websites. I’m turning over management of one to another person and needed to separate the two with separate email addresses and passwords. The customer service person wanted to know the payments I have made on the account to verify I own the account. I provided that, but she said there was one other payment made after the last entry which was a credit adjustment in March 2015. I said NO PAYMENT HAS BEEN MADE. She insisted there was one, although she acknowledged a “glitch” like that that happens sometimes. She would not proceed with splitting the account. I asked to speak to a supervisor and she said there were none. I asked if there is a governmental agency that oversees Web hosting companies. She said she is not at liberty to give out that information…only the company’s legal department could do that. I asked to speak to the legal department, and was told I can’t. HENCE VERY UNHAPPY WITH WEBS.COM

    • http://Webs.com/ Webs

      Hello James! I see our support representative has recently been able to assist you with your request. Again, we apologize for the troubles you have experienced. Please respond to your email with our support team with any additional questions.

  • Cristian Ranga

    I want to upgrade to Webs PRO plan but I want to know more details about Webs hosting … where can I find info about it?