1
iPage Reviews

iPage has been around since 1998 and seem to power over 1 million sites. Just like Bluehost and HostGator, it’s part of the Endurance International Group (EIG) – a massive internet service provider.

EIG products aren’t at the top of my list when I have to recommend hosting providers as their performance isn’t always the best and they tend to miss important features.

However, iPage’s affordable prices caught my eye, so I decided to test them and write this iPage review.

Let’s check out what iPage has to offer.

What Products Does iPage Offer?

iPage shared hosting plans are very popular, but this isn’t all they offer. Let me walk you through all their hosting-related services:

It’s possible to purchase domain names directly from iPage. Their price for a .com domain name the first year is $10.99, after renewal, it will cost you $16.99. They have dozens of domain name extensions available, even some unusual ones like .coach or .bargains.

Their shared hosting packages are very popular, and their first-term prices make it very attractive for some. This type of hosting is called shared because you share a server (and its resources) with other customers. After renewal, a 12 month plan costs $9.99 per month, not super cheap.

They also have a shared hosting optimized for WordPress. With this WordPress hosting, they try to appeal to WordPress site owners. To be honest, besides having WordPress and some plugins pre-installed, I am not sure what the advantages of this plan are. Their renewal prices are the same as the shared hosting, so $9.99 a month for a 12-month deal.

But if you need a hosting service that you can customize to your technology needs (e.g. use an uncommon programming language), you can check out one of the iPage VPS plans. They start at around $25 a month.

Finally, for those needing more resources or hosting really big sites, iPage also has dedicated servers you can use – basically, you have a whole server for yourself. However, they do get quite pricey, as dedicated hosting plans start at around $140 per month at iPage.

But what I really wanted to check out was their shared hosting services, so from now on I will only make reference to those in this iPage review.

iPage Pricing: What Do Their Shared Plans Include?

12 months 24 months 36 months
Websites Unlimited Unlimited Unlimited
Allowed domains Unlimited Unlimited Unlimited
Support

24 hours

Phone, chat and email

24 hours

Phone, chat and email

24 hours

Phone, chat and email

Max. inode count

(similar to number of files)

200,000 200,000 200,000
Storage

Unlimited

(with a normal operation policy)

Unlimited

(with a normal operation policy)

Unlimited

(with a normal operation policy)

Database

Max. DB size

Unlimited

3GB or 1000 tables

Unlimited

3GB or 1000 tables

Unlimited

3GB or 1000 tables

Backup

Restore fee

14 days

$100 per restore

14 days

$100 per restore

14 days

$100 per restore

First-term prices $2.99 a month $2.49 a month $1.99 a month
Renewal price $9.99 a month $8.99 a month $7.99 a month

iPage offers a different concept with their shared hosting plans. They only have 1 package where all the features are included. This simplifies the choice a lot as you don’t have to pick between one hosting tier and another depending on the options you require.

Unlike other EIG products like HostGator, they don’t offer monthly plans. You can choose from 1, 2 and 3-year deals. The longer the deal the cheaper it is, but be aware that you’ll be requested to pay the full amount in advance.

One thing to note is that, with iPage, ‘unlimited’ usually comes with a whole list of clauses/exceptions. For example, they set an inode count for the number of files you can have (e.g. databases, emails, images, etc.).

As we’ll see later, their hosting services fall a bit short (e.g. poor backup system), so during the purchase process, some add-ons are pushed into your checkout basket (see image below) – sneaky!

ipage upsells purchase process

On top of that, iPage will by default suggest you purchase their services for 3 years, the longest deal they offer. Make sure you check that before you pay.

As I’ve mentioned, there are quite a few shady things around their pricing, but the one that bothers me the most is having to pay $100 when you ask them to restore your website from one of their backups.

And of course, make sure you are OK with the renewal prices (see table above) as the fees increase a lot after the first term.

iPage Pros & Cons

Let me quickly tell you what I think are the most important advantages and disadvantages of iPage shared hosting:

Pros Cons
  • Very cheap first term: The first term with iPage is cheap as chips.
  • Simple plan structure: They only have 1 plan so you won’t get confused with different plans and features.
  • Simple panel: Although their control panel looks pretty old-fashioned, it’s very simple and fairly easy to use, beginners may like it.
  • Steep prices at renewal: iPage will cost you about 3 times more after renewal.
  • Aggressive upsells: Their purchase process and backend is packed with upgrade suggestions and add-ons you may not want.
  • Bad performance: Sadly, iPage is one of the lower-performing hosting providers I’ve tested.
  • Poor backups: They keep backups for 14 days. But if you need to restore from one they’ll charge a $100 fee. If you need a friendlier backup system, they conveniently offer a paid add-on.
  • Support could be better: In my experience, their support could have been more helpful and faster.

But you may be wondering when it’s actually advised to use iPage.

When to Use iPage Hosting?

It’s hard for me to widely recommend iPage due to its low performance and missing features (more on this below). But, if you want a 3-year cheap hosting service for a personal project, iPage could be a good option.

I guess it’s also a good option for students who don’t have a big budget and need a (first-term) affordable hosting provider.

When Not to Use iPage?

I would discourage anyone with a serious online project to go with iPage. I think their poor performance could be an issue for their user experience and SEO. On top of that, their slow support can be beyond frustrating when having hosting-related issues.

ipage support backup 100

Can you imagine having to pay $100 each time that something goes wrong with your website and you wish to restore to a previous version? For me, this is a deal-breaker.

Like many other competitors, iPage doesn’t offer Windows-based hosting, check out InMotion Hosting or A2 Hosting if you need one.

Finally, avid developers and teams won’t like their lack of SSH access, staging area and server-side caching system.

iPage Shared Hosting Details

Characteristics Evaluations Comments
Ease of use OK Finding information about their pricing, features and hosting service limitations isn’t easy. The registration process is also confusing as they offer many unnecessary add-ons and try to sign you up for the longest period (36 months). Their control panel is not cPanel based and looks extremely outdated. However, it’s simple and intuitive, so beginners may like it better than a regular panel with too many options.
Domain names Good iPage will allow you to have as many domain names connected to your account as you need. They also offer a free domain name for the first year, after it’ll cost you $16.99.
Email OK Email accounts are unlimited. However, each of your accounts can’t have more than 500 MB or hold more than 10000 emails – whichever comes first. *
Databases Good You can create unlimited MySQL databases, the maximum database queries are 75,000 per hour. Each database can’t be larger than 3 GB or 1,000 tables. *
Applications Good The applications are installed using the MOJO Marketplace, where you can also buy themes and plugins. There is an easy way to install the most popular applications like WordPress, Drupal, Joomla, ZenCart or PrestaShop.
Webspace limit Very good iPage comes with unlimited disk space. However, they have an ‘Acceptable Use Policy’. For example, some projects that typically require a lot of web space (e.g. cloud backup storage for your HD pictures) aren’t allowed. *
Monthly data transfer limit Good They claim that they can cope with 99.5% of the user’s needs, however, you may be encouraged to move to a VPS if you get too much traffic – they don’t state how much.
FTP accounts and secure FTP OK Create as many FTP accounts as you need. You can connect to your site using FTP or SFTP but no SSH access available.
Servers location
Bad They only have data centers in the US: Boston and Waltham.
Security features Solid Free SSL is included and PHP 7.1 allowed, which make your site more secure. If you want additional security features (e.g. malware scan), you need to purchase this separately at an extra $20 per year.
Server speed Very bad PHP 7, which is faster, is allowed. However, they don’t offer HTTP/2, they don’t have a server-side caching system and (as far as I can tell) they are not using SSD drives – all these have a negative impact on speed. In our tests, I found that iPage was the slowest out of the 8 providers tested.
Uptime Very bad Their uptime score in our tests is very poor. Again, the lowest performing hosting service I’ve tried lately.
Backups Very bad iPage offers a 14-day daily backup feature where you’d be able to request a restore, however, each restore will cost you $100. If you wanted more backup options, you can purchase their Site Backup Tool addon starting at $16 a year for each website.
CDN (content delivery network) Not included Even if iPage don’t offer a CDN themselves, you could connect an external CDN provider like CloudFlare.
Server features Good It’s a Linux based shared hosting with MySQL 5 and PHP 7 support. It’s possible to also use other programming languages like Python and Perl. They don’t have an integrated caching system, and with their shared hosting, GIT repositories aren’t allowed either. Finally, their servers don’t seem to be PCI Compliant out-of-the-box.
Refunds and guarantees 30 days They offer a 30-day money-back policy, but there does not seem to be a Service Level Agreement (e.g. for uptime).
Assistance and support Bad It’s very difficult to find the answers to your questions. Support can be contacted via phone, chat and ticket system (email). In my experience, they don’t always have the most helpful support team.
Overall evaluation

Bad

2.7 out of 5

iPage offers a great first-term deal, but the renewal won’t be cheap at $9.99 per month. This is super expensive if we take into account the limited backups, poor support and their low performance. Other providers offer a lot more.

* Even if iPage doesn’t have specific limitations (e.g. for storage), all your combined  files can’t be more than 200.000.

iPage Performance Tests

If you are considering using iPage, you probably want to know how good (or bad) it performs. For that, I monitor their performance regularly and I intensively checked their speed and uptime.

> For more information check our latest tests

Is iPage speed good?

Not really.

I benchmarked iPage speed against 7 other providers and they were the slowest hosting service for each test. Pretty disappointing.

Test Average Ranking Average Speed
5 GTmetrix test 7 out of 7 providers were faster 3.46 s
5 Pingdom test 7 out of 7 providers were faster 4.45 s
5 Webpagetest test 7 out of 7 providers were faster 5.91 s

These tests were carried out under the same circumstances (e.g. same page and content) over 5 weeks.

Having a slow website could punish your SEO rankings as search engines dislike slow loading sites. Of course, your visitors will dislike this too.

Is iPage’s Uptime Good?

You can think of uptime as a way to measure your site’s (server) availability. Believe it or not, most hosting providers can’t ensure that your site will be 100% of the time online – e.g. for maintenance reasons.

An uptime of 99.95% or higher is considered a good result. Lower rates could harm, again, your SEO rankings and user experience. No one likes a website that’s always down.

ipage uptime test

I wish I could give you better news, but iPage’s uptime is in fact even worse than their speed.

Provider Uptime
DreamHost 100 %
Bluehost 99.99 %
SiteGround 99.98 %
GoDaddy 99.97 %
InMotion 99.97 %
HostGator 99.94 %
A2 Hosting 99.93 %
iPage 99.66 %

To monitor uptime I use StatusCake, a tool that checks each website every 5 minutes.

As you can see in the table above, their availability was very far from the 99.95% mark that, as a website owner, you should strive for. Not ideal for serious site owners.

iPage Review: Do I Recommend It?

If you have a hosting dependant project (e.g. ecommerce or popular blogs), I would absolutely recommend that you look for a more solid alternative. Their poor performance could harm your project.

On top of that, their support is something they could improve too as it’s slow at times and you don’t always get the answer you were hoping for. Their steep renewal prices, constant upgrade suggestions and extremely overpriced backup-restore fees may be a dealbreaker for some too.

iPage is also missing too many features for serious users (e.g. developers). For example, their backup options are pretty useless unless you get their (paid) add-on. Other functions you may miss are SSH access, staging areas or a server-side caching system.

But if you were looking for a hosting service that’s very cheap (for the first-term) then iPage could be a good match… provided you don’t mind the low performance and iffy support you’d get.

> Try iPage 30 days for free

iPage Alternatives

After reading this iPage review you are probably concerned about their service and want some alternative recommendations.

Let me list you a few so you can decide on the one that fits your project best:

  • In my opinion, A2 Hosting and DreamHost offer solid performance at a fair price.
  • I had good support experiences with SiteGround, DreamHost and InMotion.
  • DreamHost and SiteGround offer the highest performance (uptime + speed).
  • For WordPress sites, I think SiteGround can be the best match. They have a bunch of useful features (e.g. staging and speed optimization) that will make your life easier.

But if you still want to give iPage a try, remember that you have a 30-day money-back warranty.

 

Review Updates
8 Jul 2019: First review

 

Please note that we are using affiliate links in this review. Some of the companies mentioned in this text pay us a commission if you make a purchase. This doesn’t influence our ratings and we will never shy away from pointing out any weak spots in a product.

Comments

Back to top